Q. What forms of payment do you accept?

A. We accept all major credit card payments, instant transfers and e-checks through Pay Pal. (Note: You do not need an account with Pay Pal to use this option). Personal checks and money orders are also accepted; please allow 7-10 business days for checks to clear before items are shipped. All orders must be paid in full prior to shipment or delivery. There will be a $25.00 charge for any cancelled check.

Q. What method of shipment do you use?

A. We will ship your order USPS Priority Mail to any destination within the United States. All orders will be insured and a tracking number will be emailed to you at time of shipment. At this time, we only ship to United States destinations. Local delivery will be provided within the Abilene, Texas city limits at no additional cost to the customer. Use the voucher code ABILENE to remove the shipping charges from the shopping cart. We will contact you to make delivery arrangements after you have placed your order so please provide your telephone number in the billing information section.

Q. What if my order is a gift for someone?

A. We will ship your order directly to the recipient, just fill in your recipient's name and address in the "shipping address" section of your order. We will attach a gift tag with your name and the message you provide us. If the order is for a secret pal, be sure to let us know so we don't include your name on the tag.

Q. What if I decide to cancel my order?

A. You can cancel your order within the first 24 hours at no charge to you. After 24 hours, you will be charged a 20% restocking charge.

Q. What about damaged goods or returns?

A. All orders are handcrafted and made to order for you, the customer. Your satisfaction is very important to us and we want you to be happy with the product you receive. You may return the new, unused candle within 15 days for a full refund or exchange. Return shipping will be the responsibility of the buyer and you must contact Groovy Chic Candles for a Return Authorization Number before returning the product. Damaged items can be exchanged for the same product only.

Q. Do you offer special requests?

A. Absolutely! We have provided lots of options as far as colors and scents offered but if you have a special fragrance you'd like to order, please send us an email. It's possible we have the fragrance in stock even though it may not be offered on the website. And if we don't have it, we will probably be able to find it and order it for you.

Q. Do you have a catalog?

A. Our website is our catalog. Please check back often as we'll be offering many new scents and products in the future.

Q. Will you be offering specials?

A. You bet! We love a good sale and know you do too. Check back often, something will always be on sale.