All orders are handcrafted and made to order for you, the customer. Your satisfaction is very important to us and we want you to be happy with the product you receive. You may return the new, unused candle within 15 days for a full refund or exchange. Return shipping will be the responsibility of the buyer and you must contact Groovy Chic Candles for a Return Authorization Number before returning the product. Damaged items can be exchanged for the same product only.